All items are handmade, and with the exception of peg rails and items marked 'ready to ship' our made to order turnaround time applies. This is shown at the top of every page, and is in addition to the transit time. Please check here before ordering.

If you need to receive your order by a specific date please let us know in advance and we’ll do our best to accommodate.

Please see the shipping page here for all current postage costs.

All orders are sent via Royal Mail Tracked 24 and 48 services. 24/48 hour is the delivery aim for these services, and is not guaranteed.

Unfortunately we're unable to add additional items to an order once we've started production. Due to fees incurred by our payment providers, we cannot combine separate orders and refund postage charges.

We dont offer a ‘rush order’ service but if you need your order by a specific date - please contact us before ordering and we will do our best to accomodate.

Orders can be cancelled within 2 hours of being placed. As all items are made to order, once your item has been added to our production queue unfortunately is not possible to cancel. Sale item orders are final sale and cannot be cancelled.

We're unable to apply discount codes to an order once it has been placed. If you have a discount to use, this can be added during checkout on the order summary page.

We're always happy to discuss custom designs. Please drop us an email so we can chat! hello@sunshineandrayn.co.uk

We include product dimensions and details in each product description to ensure you have as much information as possible when making your purchase decision. Items with personalisation such as a name, or colour choice are ineligible for return.

If an item is received damaged, it will be replaced as soon as reasonably possible.

For return eligible items, we have a 30 day return policy. This means you have 14 days after receiving your order to notify us of your intent to return, and 14 days to return your items.

We're so sorry your order has arrived damaged! Each parcel is packed as carefully as possible, but unfortunately accidents can happen. Please send us an email with details and photos within 24 hours of delivery so this can be resolved.